Monthly Archives: December 2018

In this post I describe a problem I have given a name “strategic inefficiency.” That name came to mind as I was listening to people’s experiences of making formal complaints. I was hearing accounts of unexplained and excruciating delays; of … Continue reading →

Listening to those who have made or tried to make formal complaints about abuses of power within institutions is teaching me about institutional mechanics; how institutions work; how different parts fit together. The testimonies I have gathered zoom in on … Continue reading →